Frequently Asked Questions

 

CAN I SHOP ONLINE AND PICK UP MY ORDER AT SPORTSHOUSE STORE?

Yes, that's possible!

  • You can pick up your order for free at any Sportshouse store.
  • To properly coordinate the availability of your orders and pick-up schedule, simply message us on our official Facebook page at sportshouseonline/ or chat with us on the Sportshouse website at https://www.sportshouse.ph/
  • Choose your items and pay online, and we'll have your order ready for pickup at the nearest Sportshouse store within 2-4 hours.

 WHAT ARE YOUR PAYMENT OPTIONS?

We offer multiple payment methods when shopping online!

1. Cash On Delivery is only accepted by Ninja Van and LBC
2. Credit / Debit Card (Straight)

  • All major international and local credit and debit cards that are supported by VISA and Mastercard

3. Metrobank Installment Plan

  • 0% Interest (3-12 mos. payment terms)
  • Buy Now Pay Later (3-12 mos. payment terms)

4. BDO Installment Plan

  • 0% Interest (3-12 mos. payment terms)
  • Buy Now Pay Later (3-12 mos. payment terms)

5. BillEase Installment (for Non-Credit Card Holders)

  • 3 mos. Installment terms (3-12 mos. payment terms)

6. Gcash
7. Maya
8. GrabPay
9. Direct Banking Payments

  • BPI Online
  • BancNet
  • UBP Online
  • BDO Online Direct
  • PNB Onlnie Direct
  • RCBC Online Direct

10. Over the counter payments

  • CLiQQ
  • Direct Agent5
  • Posible
  • ExpressPay
  • Cebuana Lhuillier
  • ECPay
  • M Lhuillier
  • TrueMoney
  • eTap

11. Online Bills Payments

  • BDO
  • Security Bank
  • Philippine National Bank
  • UCPB

12. Bank Over-the-Counter Payments

  • BDO
  • UCPB
  • Philippine National Bank

SHIPPING AND DELIVERY

Home Delivery (Door to Door)

  • Metro Manila

    • Estimated Time of Delivery: 2-3 business days from Monday to Saturday
  • Provincial Areas

    • North & South Luzon (Central)

      Estimated Time of Delivery: 3-5 business days from Monday to Saturday (Outside proper cities / remote or isolated areas:  8 days)
    • Visayas (Central)

      Estimated Time of Delivery: 5-7 business days from Monday to Saturday (Outside proper cities / remote or isolated areas:  10 days)
    • Mindanao (Central)

      Estimated Time of Delivery: 5-7 business days from Monday to Saturday (Outside proper cities / remote or isolated areas:  10 days)
 

Online Vouchers - Gift Card

ONLINE VOUCHER - VALIDITY AND USE

  • All Sportshouse online vouchers (Gift Card) are non-transferable and not convertible to cash.
  • This Sportshouse online vouchers (Gift Card) shall have no expiry date.
  • Since Sportshouse online vouchers (Gift Card) can be used for online purchase only, purchases exceeding the voucher's value (Gift Card) may be settled in combination with another Sportshouse Gift Certificate or other mode of payment.
  • Sportshouse reserves the right to void any Online Vouchers should there be an abuse of the claim process.
  • An email containing the Sportshouse online voucher (gift card code) will be sent to the customer's one valid email address.

IS IT POSSIBLE TO CHANGE MY DELIVERY ADDRESS AFTER ORDER CONFIRMATION?


This will depend on the status of your order at our fulfillment center.

Please contact us immediately at 02 8721-2480 / 02 8721-5553 / 09173026383 as we will be unable to make changes to your delivery address once your order has been shipped.

WHOM SHOULD I CONTACT FOR REPAIRS AND PREVENTIVE MAINTENANCE?

We offer skilled technicians that can do home service around Metro Manila and Provincial Area.

Feel free to contact us for more inquiries.


8721-2480 / 8721-5553 and look for Ms.Lanie or Ms. Sony

WHERE IS THE NEAREST SPORTSHOUSE STORE?

NCR:

ONLINE SPORTSHOUSE | 43 Detroit St Brgy Pinagkaisahan, Cubao Quezon City |
SM NORTH EDSA | Lower Ground level, Main Building | 928-6834 |
SPORTSHOUSE GILMORE | 19 Pecton Building, Gilmore Ave. New Manila Quezon City | 02 8721-2480 | 

PROVINCES:

SM BACOLOD | Second level, North Wing | (034) 458-3201 |
SM BACOOR | Upper Ground level | (046) 417-0564 |
SM BAGUIO | Lower Ground level | (074) 619-1096 |
SM BALIUAG | Ground level | (044) 761-0745 |
SM CAGAYAN DE ORO | Ground level | (088) 859-2601 |
SM CALAMBA | Second level | (049) 530-0114 |
SM CEBU | Upper Ground level | (032) 232-1384 |
SM CLARK | Ground level | (045) 499-0093 |
SM DAVAO | Ground level | (082) 297-1177 |
SM GENERAL SANTOS | Second level | (083) 878-0545 |
SM LANANG | Second level | (082) 285-2065 |
SM LIPA | First level | (043) 784-0316 |
SM NAGA | 2nd level | (054) 871-0036 |
ROBINSONS MALOLOS | Second level | (044) 794-1117 |
SM MANDURRIAO | Upper Ground level | (033) 320-6972 |
SM MARILAO | Ground level | (044) 913-2093 |
SM PAMPANGA | Ground level, Main Building | (045) 961-6346 |

     

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